Get help
Start here
Tell us what you need and somebody will come back to you — or simply walk in. You do not need papers, an appointment, or perfect English.
What to expect
No appointment
Walk in during office hours and somebody will see you.
No documents needed
Come even if you have nothing. That is a common reason people come to us.
Four languages
English, Français, Kiswahili and Português — say which you prefer.
Nothing written down without you
A caseworker asks your permission before recording anything at all.
Tell us what you need
Six short steps
This is the same information a caseworker takes at the desk, so doing it now saves the queue. We never ask for your permit number here — bring the permit itself. Nothing you type is stored on this website: the last step opens your own email so you can read it all before it goes.
- How you found us
- About you
- Contact
- Your situation
- Documents
- Consent
How are you coming to us?
Step 1 of 6