Our services
What you can ask us for
Fourteen kinds of help, and one of them is “something else”. You do not need documents, an appointment, or perfect English to ask for any of them.
Services
A wide range of support, from one office
Each of these is something a caseworker can open a file on the day you ask. If your situation spans several, say so — most do.
Papers, permits and documents
Asylum and refugee permit applications and renewals, birth registration, and referral to legal partners where a right is being denied.
Ask about Papers, permits and documentsSchool for a child
Getting a child into school and keeping them there, including when a school turns them away for lack of documents.
Ask about School for a childFood
Food parcels for a household that has run out, and a referral to a longer-term source where one exists.
Ask about FoodA safe place to stay
Emergency shelter for somebody with nowhere to sleep tonight, and help finding something more settled.
Ask about A safe place to stayGetting seen at a clinic
Help reaching healthcare, including where a clinic has refused somebody for want of a document.
Ask about Getting seen at a clinicSomeone to talk to
Psychosocial support for people carrying what they left behind, and referral where specialist care is needed.
Ask about Someone to talk toAfter violence or abuse
Support for survivors of gender-based violence, including going with you to a clinic or a police station.
Ask about After violence or abuseA child at risk
Working with families and social development where a child is unaccompanied, separated or unsafe.
Ask about A child at riskFinding family
Tracing and reunification where a family was separated crossing a border or since arriving.
Ask about Finding familyTraining and skills
Short courses that lead to work, with the tools and materials to practise what was taught.
Ask about Training and skillsLooking for work
Help with what an employer will ask for, and with the paperwork that makes formal work possible.
Ask about Looking for workHelp with a fee
Assistance with the costs that block a next step — a permit fee, a certified copy, a school levy.
Ask about Help with a feeGetting there
A taxi fare where the journey is the only thing standing between somebody and an appointment.
Ask about Getting thereSomething else
Most people arrive with a problem that does not have a name on this page. Come in and describe it.
Ask about Something else
You do not have to know which one you need
Most people arrive with a problem, not a category. A caseworker sits with you, works out what is actually in the way, and opens a file for it — often more than one. Nothing is written down before you agree to it.